Terms of Service

These terms govern use of the FTDC Family Hub and FTDC Member's Guild apps operated by Flamethrowers & Dreamcatchers Ltd ("FTDC", "we", "us"). By creating an account or booking, you agree to these terms.

Accounts

Accounts are for parents and carers aged 18 or over. You are responsible for the information you provide about yourself and your child, and for keeping your sign-in details secure.

Bookings and payments

• Club, camp and event places are confirmed once payment is received via Stripe.
• Prices, term dates and capacity are shown at the point of booking and may be updated for future terms.
• Early-bird discounts apply only within the published window.

Cancellations and refunds

If you need to cancel a booking, email play@ftdc.club. Refunds are handled case by case in line with our cancellation policy and any statutory rights you have.

Safeguarding and conduct

FTDC sessions are run by trained staff. Parents and carers agree to share accurate medical, dietary and safeguarding information so we can look after your child. We may refuse or end participation where behaviour puts other children or staff at risk.

Acceptable use of the apps

Do not attempt to access other people's accounts, disrupt the service, or submit information you are not authorised to share.

Intellectual property

FTDC worlds, stories, characters, artwork and branded materials are owned by Flamethrowers & Dreamcatchers Ltd. You may not reproduce or redistribute them without permission.

Liability

We take reasonable care to deliver sessions safely and to keep the apps running, but we do not exclude any liability that cannot be excluded by law. Nothing in these terms limits your statutory rights as a consumer.

Changes

We may update these terms from time to time. Material changes will be communicated by email or in the app.

Contact

Questions about these terms? Email play@ftdc.club.